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POLICIES

PEAPOD POLICY FOR FIRE ISLAND PINES

  • For home deliveries, you MUST put your beach address in the driver instructions box.

  • All customers must have a Coastline account set up prior to sending any freight.

  • Peapod orders must be placed under the same name as the primary Coastline account holder.

  • Peapods cost $5.00 per pod to be picked up at the dock.

  • Peapods cost $10.00 per pod to be delivered to a home in the Pines.

  • There is a minimum $25.00 home delivery fee.

  • The number of pods is not determined until the delivery is made here to Coastline; the containers are packaged by Peapod and then brought here to Coastline.

  • Peapod containers are designed so the food stays fresh for up to 24 hours.

  • The order must arrive to Coastline Freight between 6:00am-8:00am in order to make the first boat.

  • Coastline will make every effort to get your Peapod order on the first boat. If there are space constraints you will be notified via email or phone when to pick up your order.

  • The freight dock is located in the southeast corner of the harbor (different from the passenger ferry terminal).

  • You do not need to meet the boat as it arrives into the freight dock; Coastline has a staff member expediting all freight on the dock for pick-ups and home deliveries if you have any questions or concerns.

  • You do not need to be present for the home deliveries; the groceries will be left in a secure spot.

  • If you have your Peapod order delivered to the house, when you are done unpacking the bins, please neatly stack them and leave them in a visible spot on the walk. Afterwards, please call the office or send an email letting us know they are ready to be picked up. Please be patient, as it may take some time for our delivery staff to pick up the containers. We will bring them back to Sayville, free of charge. If you would like the containers removed immediately, you are more than welcome to bring them down to the freight dock.

  • If you plan to pick up your full containers at the freight dock, please bring your empty containers back to the freight dock for transport back to Sayville, free of charge.

  • Coastline Freight does not accept any cash payments for Peapod deliveries or dock pick-ups. Each customer must have a credit card on file with Coastline in order to send/receive any freight.

  • Once you have placed your peapod order, please call or email Coastline Freight, scheduling a dock pick-up or a home delivery. Peapods will notbe sent to the Pines unless an appointment is made.

  • Please refer to the Coastline Freight Credit Application to set up an account & get started!

PEAPOD POLICY FOR CHERRY GROVE

  • All customers must have a Coastline account set up prior to sending any freight.

  • Peapod orders must be placed under the same name as the primary Coastline account holder.

  • Peapods cost $5.00 per pod. 

  • The number of pods is not yet determined until the delivery is made here to Coastline; the containers are packaged by Peapod and then brought here to Coastline.

  • Peapod containers are designed so the food stays fresh for up to 24 hours.

  • The order must arrive to Coastline Freight between 6:00 am-8:00 am in order to make our afternoon boat to the Grove.

  • On Fridays, you can pick up your groceries at 10:30 am.

  • On Saturdays, you can pick up your groceries at 8:30 am.

  • If you would like your peapod order to arrive earlier, our morning trips to the Grove are on Mondays and Thursdays, when we arrive around 9:30 am.

  • You do not need to meet the boat as it arrives to the dock.

  • When you are finished unpacking the containers, please bring them down to the dock and neatly stack them. We will bring them back to Sayville, free of charge.

  • Coastline Freight does not accept any cash payments for Peapod orders. Each customer must have a credit card on file with Coastline in order to send/receive any freight.

  • Once you have placed your peapod order, please call or email Coastline Freight to set up a scheduled date. Peapods will not be sent to the Grove unless an account is set up and an appointment is scheduled.

  • Please refer to the Coastline Freight Credit Application to set up an account & get started!

VEHICLE & PILING POLICY

Our commercial vehicle, heavy construction equipment and piling policy are designed to first and foremost comply with United States Coast Guard regulations. The vessel's safety and those on board are our top priority. The following policy is ONLY regarding scheduled trips. 

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Coastline Freight has adopted this new policy to help prevent any confusion and/or refusal of a commercial/stake body truck·or piling delivery. These deliveries require a 48-hour notice prior to any departure time. Requests for these items can only be made at freightmanager@coastlinefreight.com. Your request must be accepted and placed on our schedule. We will make every effort to accommodate all items. However, for certain and/or unseen reasons, Coastline reserves the right to refuse and/or request the delivery to be rescheduled. 

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Coastline Freight's main responsibility is the shipment of merchandise to the businesses, homeowners and contractors. The items that we handle daily during the summer season will be the top focus. For planning purposes, the most difficult time period to schedule any extracurricular deliveries will be from May 1st thru Labor Day. During this time, you will be asked to schedule your deliveries on Monday, Tuesday or Wednesday. 
 

If a delivery was not scheduled in advance, the item will be turned away. If the item is delivered before the agreed upon date, a storage fee will be incurred. Coastline does not have the luxury of having outside storage areas during the spring and summer months. Also, during certain Holidays and event weeks, the public may be warned of the possibility that no additional freight will be accepted.

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Please do not hesitate to call us for more information. The more time and information we have the more we can assist.

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